Customer use cases and feedback
Aviva, Bristol
Service performed: Large Business Building Audit
Full accessbility audit undertaken for the Bristol office, ahead of planned alterations taking place. The scope covered both internal and external building spaces. The activity was completed over 2 days onsite and the report was published and reviewed following month.
Customer Feedback
"The Accessibility Audit Report was very thorough, and picked up on things that we hadn't considered. The report was easy to read, and recommendations were pulled out for both internal and external keeping it very clear. We would be happy to use your services again for our other offices". - Aviva property team
" Thank you for sharing your story with myself and the leadership team. Thank you for educating us on the Equalities Act and giving us a greater awareness and appreciation for those living with disabilities in the workplace. It was also enlightening to hear how reasonable adjustments had a positive impact in your employment history".
- You put so much thought and care into your work on accessibility and inclusion.
- Your intentions are solid, your approach is thoughtful, and your impact is real.
- Your passion, dedication and authenticity are clear to see.
Feedback taken from a team training online session. - N Dent - SLT Aviva
"Your support as a mentor has been brilliant. Quickly established an open and honest dialogue which made a safe space to explore different subjects, and we were able to challenge each other. Having had mentors in the past establishing this so quickly is rare, and it's down to you being genuine and open - Thank you! Our sessions were well structured and covered all I wanted to which led to good quality outputs. Your interest in my progress is genuine and shows how personable you are, and you helped me to hold myself to account outside of our sessions, and knew you'd be asking me about my progress in day to day. Thanks again Carron - a great experience!" - Calum - Business Manager
T.Davies Funeral Directors, Bristol
Service performed: Small Business Building Audit
A half day site visit at the Filton branch, comprehensive review report with actions was published. Key finding lead to enhancements to building access, improving customer experience.
Customer Feedback:
"Following Carron’s audit, we committed to redesigning key customer spaces and it also prompted rethinking company wide of door accessibility policy. Her insights didn’t just highlight barriers, they inspired us to action" - T.Davies Funeral Directors Bristol
Equippers Church, Bristol
Service performed: Large Community Building Audit
Full day onsite audit, review included existing facilities in addition to plan review for redevelopment design. Key findings identified around contraints of localised parking and acesss. Internal facilites, included recommendations for enhancement to building infrastructure to met current regulations.
Customer Feedback:
"Thank you so much for the time, care and expertise you invested in our accessibility audit. It's a detailed, thorough, and practically grounded piece of work, and I'm genuinely grateful, both personally and on behalf of our whole church family.
The report reflects your professional skill and your deep commitment to ensuring everyone, regardless of ability, can access and enjoy the life of our community. It's given us a clear, actionable roadmap.
Our response
We intend to act on the substantial majority of your recommendations, including:
- Marking up a properly sized disabled parking bay with tactile paving
- Installing a dropped kerb with tactile paving to the path
- Fitting external handrails on both sides of the front steps
- Investigating automatic opening solutions for the front door
- Opening discussions on a footpath from the car park to the building
- Improving internal wayfinding and signage with better contrast
- Lowering the disabled toilet pull cord immediately, with fuller changes at refurbishment
- Including disabled access to the upper level in our lift installation plans
- Improving colour contrast and marking the stage hazard area in the auditorium
- Addressing the cleaning materials hazard in the kids zone toilets
- Making the third fire exit route fully accessible
We'll share your report with our property maintenance team to build a prioritised, resourced action plan, starting with legal and safety priorities.
Your willingness to give your time and expertise to our community is a genuine gift. You've helped us see our building through the eyes of those for whom access isn't a given, and I'd love to update you on our progress in due course.
With warm regards and sincere thanks." - Ps Peter, Senior Pastor, Equippers Church Bristol
